Current processing time is 5-7 business days
Afterpay available online and in-store
Local pickup available from Caloundra markets
How do I personalise my order? Each product listing will tell you exactly what information is needed. Generally you'll select your options (colour, size, font etc.) from the dropdown menus and leave any names, dates or custom details in the notes field at checkout. If you're unsure, just reach out before ordering.
Can I change my order after placing it? If you need to make a change, please contact me as soon as possible at hello@amcollective.com.au. Once production has started on your item, changes may not be possible. Personalised items are made specifically for you, so please double-check all names and details before submitting — including spelling.
Do you accept custom requests? Yes! If you have something specific in mind that you can't find in the shop, get in touch and I'll do my best to bring your vision to life.
How long does it take to make my order? Production times vary depending on the product:
During busy periods (Christmas, Mother's Day, Easter) turnaround times may be longer. I'll always note this in the shop if lead times are extended.
Do you make items in advance or to order? Almost everything is made to order. This means your piece is created fresh, just for you — not sitting on a shelf waiting.
How much does shipping cost?
How long does shipping take? Once your order has been made and dispatched, estimated delivery times are:
Please note that production time comes before shipping time. Check the product listing for the current turnaround estimate.
Do you offer local pickup? Yes — local pickup is available on the Sunshine Coast. Select this option at checkout and I'll be in touch to arrange a time.
Do you ship Australia-wide? Yes, I ship to all states and territories across Australia.
Can I return a personalised item? Because personalised items are made specifically for you, they cannot be returned or exchanged unless they arrive faulty or damaged. Please double-check all details at checkout.
What if my order arrives damaged or incorrect? I'm so sorry if this happens. Please contact me at hello@amcollective.com.au within 7 days of receiving your order with a photo of the issue and I'll make it right.
Where are you located? I'm based on the Sunshine Coast, Queensland. You can also find me every Sunday at the Caloundra Markets.
How can I get in touch? The best way to reach me is via email at hello@amcollective.com.au or through the contact form on this website. I try to respond to all messages within 1–2 business days.